By creating an account or submitting, accepting or driving a test ride, you agree to these terms, the Privacy & Data Rights Notice, and the fare and cancellation information shown before confirmation.
Accounts and eligibility
Provide accurate information, protect access to your email, device and OTPs, and report suspected misuse. Do not impersonate another person. A rider must be legally capable of entering a contract; a parent or lawful guardian must arrange travel for a minor.
Test rides and availability
A request is not a guaranteed ride. Availability depends on a verified driver, suitable vehicle, route access, weather, permits, safety and all permissions required for operation. During controlled testing, only invited testers should submit rides and no one should make a real payment unless HillHop directly confirms that payment testing is enabled.
Drivers and vehicles
Drivers must provide accurate information and maintain every licence, registration, permit, insurance, fitness, pollution and other document required for the vehicle and service. Submission does not guarantee activation. HillHop may reject or suspend a driver, vehicle or account when verification fails, documents expire, safety is at risk or law requires it.
Fares, tolls and final bill
The booking screen shows an estimate based on route, distance, vehicle type, capacity and options. An AC car adds 3% where shown. The final bill may include verified tolls, parking, permits, requested extra distance, waiting or other disclosed adjustments. Each item must be visible before payment. No hidden fee may be added.
Payment
HillHop requests online payment only after the ride is marked completed and the rider can review the final bill. Razorpay processes supported methods; HillHop does not store full card, bank or UPI credentials. Payment is complete only after server-side verification. Report failed or duplicate charges with the booking code and payment reference.
Cancellation and refunds
The applicable amount is shown before cancellation. Unless a booking displays different specific terms, the standard rider policy is 100% refund at least six hours before pickup, 50% between one and six hours, and no refund less than one hour before pickup. A full refund applies when HillHop cancels before service for operational reasons. Approved refunds return to the original method; bank or provider processing time may apply.
Safety
Match the driver, vehicle photo and registration before entering. Share the four-digit Start OTP only after meeting the assigned driver. Wear required helmets and seat belts. Do not use the app while driving. For immediate danger or a medical emergency, call 112 first.
Location and third parties
Mountain connectivity, maps, routes and live location can be delayed or inaccurate. They do not replace emergency services, road signs or official closures. Links, maps, payments and AI services also operate under their own terms.
AI Assistant
HillHop Assistant may use Google Gemini. Responses can be incomplete, inaccurate or outdated. Confirm fares, routes, permissions, opening hours, medical or safety matters with an official source. Never enter passwords, OTPs, payment credentials or identity documents.
Complaints
Use HillHop Support or email support@hillhop.co.in with the booking code, issue and requested resolution. We aim to acknowledge complete complaints within 48 hours and resolve them within 30 days. Reply with “Escalation” when needed. These targets do not reduce any faster legal remedy.
Acceptable use
Do not misuse accounts, payments, refunds, support, location, documents or emergency features; upload unlawful content; harass users; scrape personal data; interfere with the service; or attempt unauthorised access.
Consumer rights and responsibility
Nothing here excludes a right or remedy that cannot legally be excluded. HillHop is responsible for operating its technology and support with reasonable care. Severe weather, road closures, network outages and government restrictions may delay or prevent service. Users remain responsible for unlawful conduct and inaccurate submissions.
Law and disputes
Indian law governs these terms. Disputes are subject to competent courts and consumer authorities in Himachal Pradesh, without limiting a consumer’s right to use any forum available under law.
Contact and changes
Material changes will have a new effective date and, when appropriate, an app or email notice. Primary operator and grievance contact: Sushen Dhiman, Himachal Pradesh, India, support@hillhop.co.in. The incorporated company name, registered-office address, statutory identifiers, transport permission details and formal grievance officer will be published before public commercial launch.